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Privacy policy

How Groupe MAI processes the personal data entrusted to it via groupemai.nc.

Introduction

This privacy policy sets out and informs you of how GIE Groupe MAI uses and protects the personal data that you transmit to us, where applicable, when you use the website accessible at the URL groupemai.nc (hereinafter the "Site").

It is drawn up in accordance with Act No. 78-17 of 6 January 1978 on information technology, data files and civil liberties, as amended (the "French Data Protection Act"), and with the General Data Protection Regulation (GDPR), as they are applicable in New Caledonia.

This policy may be amended or supplemented at any time, in particular in order to comply with any legislative, regulatory, case-law or technological developments. In such a case, the date of its update will be clearly identified at the foot of this policy. We invite you to consult it regularly.

1. Identity of the data controller

The controller of the personal data collected on the Site is:

  • GIE Groupe MAI — RIDET: 0 679 563.001;
  • Registered office: 11 Rue du Docteur Guégan, Quartier Latin, BP 1514, 98800 Nouméa, New Caledonia;
  • Telephone: (+687) 23 38 14 (standard-rate call);
  • Email: secretariat@groupemai.nc.

The publication director of the Site is Mr Christian Taupua. The Site was produced by Pacific Consulting and is hosted in New Caledonia by Stratos NC (Pacific Consulting group) — see the "Hosting and data location" section below.

2. Personal data collected

You may visit the Site without providing any personal information about yourself. The Site offers no customer-account creation, no online sales and no newsletter subscription: no personal data is collected on it other than through the form described below.

Groupe MAI collects personal data only when you voluntarily complete the contact form. The data then collected is as follows:

  • Surname;
  • First name;
  • Email address;
  • Telephone (optional);
  • Company concerned by the enquiry (Groupe MAI, MKM, SMP or Bridgestone Pacifique Pneus);
  • Subject and message.

(hereinafter your "Personal Information"). You are in no way obliged to provide this information; however, if you decline, we will not be able to respond to your message. By providing this information, you expressly agree that it may be processed for the purposes set out below. Groupe MAI carries out no profiling and no automated decision-making based on your data.

3. Purposes of processing

Groupe MAI processes your Personal Information exclusively:

  • to respond to the messages you send us via the contact form;
  • to direct your enquiry to the relevant group company;
  • to follow up on the resulting exchanges.

Your data is used for no other purpose: Groupe MAI carries out no commercial canvassing, no newsletter mailing and no profiling.

4. Legal basis for processing

The processing described above is based on your consent, expressed by voluntarily submitting the form (Article 6(1)(a) of the GDPR). You may withdraw your consent at any time, without such withdrawal calling into question the lawfulness of processing carried out before it, by contacting us using the details given in the "Identity of the data controller" section.

5. Recipients and processors

Only Groupe MAI (and, depending on the company concerned by your enquiry, the relevant group company) is a recipient of your Personal Information. This information is never sold, rented or transferred to third parties.

For the technical operation of the Site, Groupe MAI uses Pacific Consulting (Nouméa), which handles the design and maintenance of the Site — hosted by Stratos NC (Pacific Consulting group) on servers located in New Caledonia — and accesses the data only to the extent strictly necessary to perform its task. The emails generated by the form are routed by the hosting server, in New Caledonia. No data is transferred outside New Caledonia.

6. Retention period

Your Personal Information is retained only for the time corresponding to the purpose of the collection — namely the handling of your message and the follow-up of the resulting exchanges — and in any event for no longer than three (3) years from our last exchange. At the end of this period, it is deleted.

7. Hosting and data location

The groupemai.nc Site is hosted in New Caledonia by Stratos NC (Pacific Consulting group). The data you transmit via the Site is therefore processed on servers located in New Caledonia.

8. Your rights over your data

In accordance with the French Data Protection Act and the GDPR as applicable in New Caledonia, you have the following rights over your personal data:

  • Right of access and communication: to access the Personal Information concerning you and obtain a copy of it, subject to proof of your identity;
  • Right of rectification: to request the rectification, updating or completion of data that is inaccurate, incorrect, incomplete or out of date;
  • Right to erasure: to request the erasure of your data, in particular when it is no longer necessary or when you withdraw your consent;
  • Right to object: to object to the processing on grounds relating to your particular situation (as Groupe MAI carries out no commercial canvassing, your data is in any event never used for that purpose);
  • Right to portability: to receive the data you have provided to us in a structured, commonly used and machine-readable format;
  • Other rights: to request the restriction of processing, to withdraw your consent at any time, and to issue directives regarding the fate of your data after your death.

You may exercise all of these rights with Groupe MAI:

  • by post: GIE Groupe MAI, 11 Rue du Docteur Guégan, Quartier Latin, BP 1514, 98800 Nouméa;
  • by email: secretariat@groupemai.nc;
  • by telephone: (+687) 23 38 14 (standard-rate call).

Before responding to your request, we may verify your identity and/or ask you for further information. Groupe MAI undertakes to respond within a reasonable period, which shall not exceed one (1) month from receipt of your request. To assist you in your steps, the CNIL provides template letters: cnil.fr.

9. Complaint to the competent authority

If, after contacting us, you consider that Groupe MAI is not meeting its obligations with regard to your Personal Information, you may lodge a complaint with the French data protection authority, the Commission nationale de l'informatique et des libertés (CNIL): cnil.fr/fr/plaintes.

10. Security

The personal information we collect is kept in a secure environment. The people working for Groupe MAI and for its service providers are required to respect the confidentiality of your information. In particular, we use the following measures:

  • encryption of exchanges between your browser and the Site via the HTTPS protocol (SSL/TLS);
  • hosting of the Site in New Caledonia with a professional host;
  • restriction of access to the data to only those persons who need to know it.

However, as no mechanism offers absolute security, an element of risk is always present when the Internet is used to transmit personal information.

11. Minors

The Site is not intended for minors and Groupe MAI does not knowingly collect personal data concerning them. If you hold parental authority and believe that a minor has provided us with personal data via the Site's form, you may contact us to request its erasure.

12. Cookies, trackers and third-party content

The Site sets no advertising or marketing cookies of its own, and no analytics tool is active to date. The Site's fonts are self-hosted: no request is made to a remote font service (such as Google Fonts). The Site embeds no third-party content (social-media buttons, videos or maps hosted by third parties).

For more details, please see our Cookies policy, which is the subject of a dedicated page.

13. Changes to this policy

Groupe MAI reserves the right to amend this policy at any time, in particular to take account of changes in the applicable laws and regulations or in the processing carried out on the Site. Any change takes effect as soon as it is published online, and the update date shown below is then revised accordingly.

14. Contact us

For any question about this policy or the processing of your personal data, you can reach Groupe MAI by email (secretariat@groupemai.nc), by telephone ((+687) 23 38 14, standard-rate call) or by post (GIE Groupe MAI, 11 Rue du Docteur Guégan, Quartier Latin, BP 1514, 98800 Nouméa, New Caledonia).

Published and last updated: August 2026.